Last updated: October 25, 2026
We make every bag with care. If something isn’t right with your order, we’ll make it right.
Damaged, wrong, or missing items
If your order arrives damaged, you received the wrong item, or something is missing, contact us within 7 days of delivery or pickup. Please include your order number and a photo if you can. We’ll send a replacement or issue a refund, at no cost to you.
Returns
Because our products are food, we can’t accept returns of items once they leave our hands. This keeps our products safe for everyone.
Changing or canceling an order
Need to change or cancel? Contact us as soon as possible. If your order hasn’t been packed or sent out for delivery yet, we’ll update it or give you a full refund.
Delivery issues
If a delivery was missed or left in the wrong place, let us know right away and we’ll work with you to fix it. Please double-check your address at checkout. We may not be able to refund orders delivered to an address that was entered incorrectly.
Refunds
Approved refunds go back to your original payment method. Most banks post them within 5–10 business days.
Gift cards, events, and wholesale
- Gift cards can’t be redeemed for cash or refunded, except where the law requires.
- Event and wholesale orders follow the terms we agree on with you.
Questions?
KC Pancake Co.
11000 Independence Blvd, Kansas City, KS 66109
Email: KCPancakeCo@gmail.com
Phone: (913) 280-6032